Reschedule or cancel your appointment.
To reschedule or cancel your outpatient appointment, please use the NHS App.
Instructions on cancelling your appointment can be found here.
Alternatively, please contact our appointments booking centre as soon as possible on 0191 282 4444. Opening times are Monday to Friday: 8.30am to 4.30pm.
Getting to hospital
Planning your journey to hospital in advance is important. Please allow sufficient time for the journey and potential additional traffic near the hospitals to make sure you can arrive in the department at least 15 minutes before your appointment time.
If you need to drive to hospital, please choose the hospital site you are visiting for further information on what parking is available.
Great North Children’s Hospital
Health Innovation Neighbourhood (formally CAV)
If you are travelling by public transport, Google Maps can help you plan your journey to hospital. The postcodes of our hospital sites are in the table below.
| Location | Postcode | Nearest Metro station | Bus stop nearby | Public cycle parking | On-site parking |
| Freeman Hospital | NE7 7DN | Longbenton | Yes | Yes | Yes |
| Royal Victoria Infirmary | NE1 4LP | Haymarket or St James’ | Yes | Yes | Yes |
| Centre for Life | NE1 4EP | Central Station | Yes | Yes | No |
Travel expenses
If you are on a low income, or meet specific qualifying benefits or allowances, you may be eligible for reimbursement for any fares incurred when travelling to one of our hospitals under the Hospital Travel Costs Scheme (HTCS.)
More information can be found on our travel expenses page.
Patient transport service (PTS)
The patient transport service (PTS) is non-emergency ambulance transport and is available for patients who have a medical condition which means that they are unable to make their own way to hospital. To book patient transport, please contact the appropriate service below:
Northumberland, Newcastle, Sunderland/Wearside, Gateshead, North Tyneside and South Tyneside
Contact the patient transport service contact centre on 0191 215 1515.
This line is open from Monday to Friday, 8am-6pm.
Teesside and Darlington
Book transport by telephoning Transport Information Service on 01642 263 122.
Durham Dales and East Durham
Telephone Travel Response Centre on 03000 269 9999.
North Durham
Contact your GP or the Travel Response Centre. This is dependent on the GP surgery.
If you have been told you’re not eligible and are concerned about this decision, please contact the transport information service line operated by the North East Commissioning Support Unit on 01642 263123.
Once booked, if you need to re-arrange transport please contact the relevant ambulance service as soon as possible. If you need to cancel your ambulance booking, you can contact 0300 111 0247.
