A carer / young carer is someone who provides unpaid care and support to a family member, friend partner or neighbour who has a disability, has an illness, is frail, has a mental health difficulties or has alcohol or drug related problems. This includes people who receive carers allowance.
We are committed to recognising, supporting and protecting carers. If you provide unpaid care and support to a friend or family member due to their disability, health condition, frailty, mental health problem, addiction or other health and care need, then you are a carer.
Facts and figures
According to Carers UK 5 million people in the UK are juggling caring responsibilities with work, which means 1 in 7 of the workforce however within the NHS this is predicted to be 1 in 5.
Many carers report that caring results in a negative and often lasting impact on their physical and mental health, but as with the rest of the population, many people with existing disabilities or long-term conditions also take on caring responsibilities. Carers Week research from 2018 found that 6 out of 10 people (61%) said their physical health has worsened as a result of caring, while 7 out of 10 (72%) said they have experienced mental ill health.
Black, Asian and Minority Ethnic (BAME) carers provide more care proportionately than White British carers. There are close to half a million BAME carers in the UK, many of whom will not recognise themselves as carers. BAME carers are also less likely to be receiving practical and financial support with caring often as a result of lack of advice and information.
Support in hospital
The care we provide in hospital and in the community is a partnership between patients, carers families and the healthcare staff. We are committed to working with you, as a carer / young carer to meet the needs of the patient.
- Talk to you about the person you care for, the care you provide and whether you and the patient would like to continue this care whilst they are in hospital.
- Help you to care for the person in hospital, if you wish, by being flexible about visiting times.
- Share information about care and treatment with the consent of the person you care for, to help you in your caring role.
- Act in the best interest of the person you care for if they are unable to discuss their care or give consent.
- Discuss and agree arrangements for admissions / discharge with you in a timely manner//
If you have any questions we will be happy to talk to you.
If the person you care for has dementia, whilst they are in hospital, the Dementia Nurse specialist team can help you by providing information, support and guidance. If you would like to speak to a member of the team call : 0191 213 9605 or email: nuth.DementiaCareTeam@nhs.net
If you have a need for support in relation to your caring role you are entitled to a Carers Assessment from your local council.
If you live in Newcastle, you can request a Carers Assessment by contacting Community Health and Social Care Direct on: 0191 278 8377 or text: 0191 278 8359
Home from Hospital and community support
Home from Hospital and Community Support is a free service which provides practical and emotional support to older people returning home from hospital, or within the community, in Newcastle. We exist to see these people empowered to live safely and healthily in their own homes, so that they are
less likely to be readmitted to hospital.
Support is flexible and tailored to a person’s individual needs. Examples of ways in which we can provide support include:
Collecting shopping, prescriptions or other essential items
- Performing a basic home check for safety
- Being a listening ear and someone to talk to
- Helping with filling in forms or making phone calls
- Introducing the person to longer-term community support
By getting the support needed at this stage, patients are more likely to live safely and independently back home, and less likely to be readmitted to hospital.
This support is suitable for those aged 55+, being discharged from hospital, as well as those already in the community who have recently been discharged.
Patient & visitor parking concessions
RVI car parking
Centre for Life
Campus for Ageing and Vitality
Emergency contact scheme
This scheme is run by the British Red Cross. It helps carers think ahead and make an emergency contact plan for what would happen if they cannot be there to give care because of an emergency.
Online registration form: Carers Emergency Card Plan
School nursing and health visiting service
The 0-19 years school nursing and health visiting service can provide support to young care’s around their health needs.
For further information, please contact Newcastle’s 0-19 years service on 0191 282 3411
District Nursing Service
If you have a District Nurse they can sign-post you to other support services in the community, including respite care.
Find out more about district nursing here.
Newcastle City Council Services
Care and support for adults
Community Health and Social Care Direct (CHSCD) staff can talk to you and answer any questions you may have about adult social care in Newcastle. They can give you information and advice, advise you on local services, or may refer you for further assessment.
Opening times: Monday to Friday 8am to 5pm
Phone: 0191 278 83 77
Textphone: 0191 278 83 59
Initial Response Service (IRS) are the frst point of contact for anyone worried about a child’s safety or welfare. They work with families to identify support needed and who can help. They have a legal duty to safeguard children and will be the frst to respond to any concerns.
Opening times: Monday to Friday 8am to 5pm
Telephone: 0191 277 2500
For adult or children’s social work emergencies outside offce hours, you should phone the Emergency Duty Team on 0191 278 78 78
The Welfare Rights service support carers in Newcastle with their benefts.
Opening times: Monday to Friday 9:30am to12pm
Telephone: 0191 277 2627
Money Matters offer debt and budgeting advice to people who live in Newcastle.
Opening times: Monday to Friday between 8.30am and 4.30pm
Telephone: 0191 277 1050
Your Equipment Newcastle
If you or the person you’re caring for are having problems carrying out day to day activities, Your Equipment Newcastle can help you to fnd and buy equipment to make daily living easier.
Newcastle Hospitals carers resources
Newcastle Hospitals Carers Pack To order a hard copy of the NUTH Carers pack please email the Patient Experience team directly firstname.lastname@example.org
Young carer specific useful information
Contact – for families with disabled children
Support for carers of people with drug and
PROPS North East
PROPS North East supports families and friends affected by a loved
one’s drug or alcohol misuse across Newcastle and North Tyneside.
Telephone: 0191 226 3440
Al-Anon Family Groups for anyone whose life is or has been affected by someone else’s drinking across the UK (World-wide).
Confidential Helpline: 0800 0086 811
Useful carers information
Community reablement service
Newcastle support directory
Newcastle Welfare Rights
City Library Newcastle
Newcastle continence support & district nursing
Patient Advice and Liaison Service
Alzheimer’s Society Shop
Newcastle Vision Support
North East Autism Society
St Oswalds Hospice
Macmillan Cancer Support
Marie Curie Cancer Care
The Lewi Body Society
Rethink Mental Illness
The Armed Forces Charity SSAFA
Local Carers Centres
There are several external agencies who can provide specific support, such as local the following local regional and national carers organisations
Visit: www.carersnorthumberland.org.uk/ or call: 0167 032 0025
Visit: www.newcastlecarers.org.uk/ or call: 0191 275 5060
Visit: www.gatesheadcarers.com/ or call: 0191 490 0121
Visit: www.sunderlandcarers.co.uk/ or call: 0191 549 3768
South Tyneside Carers
Visit: www.autism.org.uk/directory/c/carers-association-insouth-tyneside-cast or call: 0191 454 3346
Visit: https://dccarers.org/ or call: 0300 005 1213
Visit: https://dccarers.org/ or call: 0300 030 1215
Redcar & Middlesbrough Carers
Visit: https://carerstogether.co.uk/ or call: 0164 248 8977
Additional North of Tyne adult and young carer resources
Support for carers
Northumberland City Council
North Tyneside Council – Caring for someone
North East North Cumbria ICB