If you provide unpaid care and support to a friend or family member due to their disability, health condition, frailty, mental health difficulties, addiction or other health and care need, then you are a carer, and we are committed to hearing and supporting you.
Facts and figures
According to Carers UK, 5 million people in the UK are juggling caring responsibilities with work. This means roughly 1 in 7 of the workforce and within the NHS this is estimated to be 1 in 5.
Many carers report that the role results in a negative and often lasting impact on their physical and mental health. However, as with the rest of the population, many people with existing disabilities or long-term conditions also take on caring responsibilities.
Carers Week research from 2018 found that 6 out of 10 people (61%) said their physical health has worsened as a result of caring, while 7 out of 10 (72%) said they have experienced mental ill health.
Black, Asian and Minority Ethnic (BAME) carers provide more care proportionately than white British carers. There are close to half a million BAME carers in the UK, many of whom will not recognise themselves as carers. BAME carers are also less likely to be receiving practical and financial support with caring, often as a result of lack of advice and information.
Support in hospital
Care provided in hospital and in the community is a partnership between patients, carers, families and healthcare staff. We are committed to working with all carers to meet the needs of patients.
- Talk to you about the person you care for, the care you provide and whether you and the patient would like to continue this care whilst they are in hospital.
- Help you to care for the person in hospital, if you wish, by being flexible about visiting times.
- Share information about care and treatment with the consent of the person you care for, to help you in your caring role.
- Act in the best interest of the person you care for if they are unable to discuss their care or give consent.
- Discuss and agree arrangements for admissions / discharge with you in a timely manner//
If you have any questions we will be happy to talk to you.
If the person you care for has dementia, whilst they are in hospital the dementia nurse specialist team can help by providing information, support and guidance. If you would like to speak to a member of the team call 0191 213 9605 or email: nuth.DementiaCareTeam@nhs.net
If you have a need for support in relation to your caring role you are entitled to a carers assessment from your local council.
If you live in Newcastle, you can request this by contacting community health and social care direct on: 0191 278 8377 or text: 0191 278 8359
Home from hospital and community support
Home from hospital and community support is a free service which provides practical and emotional support to older people returning home from hospital, or within the community, in Newcastle. The service helps people to live safely and healthily in their own homes, so that they are less likely to be readmitted to hospital.
Support is flexible and tailored to a person’s individual needs. Examples of support include:
- Collecting shopping, prescriptions or other essential items
- Performing a basic home check for safety
- Being a listening ear and someone to talk to
- Helping with filling in forms or making phone calls
- Introducing the person to longer-term community support
By getting support at the right stage, patients are more likely to live safely and independently at home.
This support is suitable for those aged 55+, being discharged from hospital, as well as those already in the community who have recently been discharged.
Patient and visitor parking concessions
RVI car parking
Centre for Life
Campus for Ageing and Vitality
Emergency contact scheme
This scheme is run by the British Red Cross. It helps carers think ahead and make a plan for what would happen if they cannot be there to give care because of an emergency.
School nursing and health visiting service
Newcastle’s 0-19 years school nursing and health visiting service can provide support to young carers around their health needs. For further information, please contact 0191 282 3411
District nursing service
If you have a district nurse they can sign-post you to other support services in the community, including respite care. Find out more here.
Newcastle City Council services
Care and support for adults
Community health and social care staff can talk to you and answer any questions you may have about adult social care in Newcastle. They can provide information and advice about local services and support, or may refer you for further assessment.
Initial response service are the first point of contact for anyone worried about a child’s safety or welfare. They have a legal duty to safeguard children and work with families to identify support needed and who can help.
Opening times: Monday to Friday 8am to 5pm
Telephone: 0191 277 2500
For adult or children’s social work emergencies outside office hours, contact the emergency duty team on 0191 278 7878
The welfare rights service supports carers in Newcastle with their benefits.
Opening times: Monday to Friday 9:30am to12pm
Telephone: 0191 277 2627
Money Matters offer debt and budgeting advice to people who live in Newcastle.
Opening times: Monday to Friday between 8.30am and 4.30pm
Telephone: 0191 277 1050
Your Equipment Newcastle
If you or the person you’re caring for are having problems carrying out day to day activities, Your Equipment Newcastle can help you find and buy equipment to make daily living easier.
Newcastle Hospitals carers resources
To order a hard copy of Newcastle Hospitals’ carers pack, please email email@example.com
Young carers useful information
Support for carers of people with drug and alcohol problems
PROPS North East
Al-Anon family groups for anyone whose life is or has been affected by someone else’s drinking.
Confidential Helpline: 0800 0086 811
Useful carers information
Community reablement service
Newcastle support directory
Newcastle welfare rights
Newcastle continence support and district nursing
Patient Advice and Liaison Service
Alzheimer’s Society Shop
Newcastle Vision Support
North East Autism Society
St Oswalds Hospice
Macmillan Cancer Support
Marie Curie Cancer Care
The Lewi Body Society
Rethink Mental Illness
The Armed Forces Charity SSAFA
South Tyneside Carers
Redcar and Middlesbrough Carers