We encourage patients and visitors to get in touch about any aspect of care provided by our teams – this could be positive feedback or information about something that would have made your experience better.
Feedback is always welcome and you can share your experience and views in a number of ways.
Let us know
Tell the member of staff involved in your care
Any member of the team looking after you would be delighted to hear any positive feedback. Equally, if you are unhappy about anything at all, please do raise your concerns straightaway. This can often resolve problems immediately.
Leave a review
Post a comment on NHS.uk or Care Opinion.
Contact our experience of care team
If you have a concern or haven’t had a good experience
If you have not had a good experience, we would like the opportunity to put things right as quickly as possible.
We guarantee that your care will not be compromised in any way if you raise a concern or complaint.
You can:
- Tell the staff involved in your care about – in many cases, we can resolve things straight away.
- Ask to speak to the person in charge of the department, ward or service.
- Speak to the PALS team.
- Contact our experience of care team.
You can also get in touch using the form below.
Please note, if you would like us to contact you – either to respond to your feedback or seek more detail – you will need to provide your name and email / telephone number.
If you would like to make a complaint
If you remain dissatisfied and would like to make a formal complaint, you can do this in writing or by email to the experience of care team.
Anyone who is receiving or has received care in Newcastle Hospitals or our community services can make a complaint. A complaint can be made by any patient or their representative.
Independent Complaints Advocacy Service
A free service that can help you to make a complaint. You can contact North East ICA.
You can also write to the following address:
NHS Complaints Advocacy NE
PO Box 11282
Nottingham
NG5 ONZ
If you’d like to get involved in developing services
Partnership and Involvement Panel
The Partnership and Involvement Panel helps us provide the safest and most positive experience to patients.
You can apply to become an Involvement Partner on our Partnership and Involvement Panel, which would allow you to:
- Represent the patient and family voice
- Provide a questioning approach at meetings and events to help us improve the experience of care
- Get involved in meetings and groups to provide a lay perspective in our work
You can view the role description and apply to join the panel here.
Get in touch
If you would like to talk to us about the role, please contact the Experience of Care Team on
Young Persons Advisory Group North East (YPAGne)
YPAGne is a group of young people, aged between 11 and 18, who meet monthly to discuss paediatric research with a research team and to work on different projects.
We know that involving young people in the development of research studies leads to better research for young people – we value your views and opinions and want to incorporate them into our work.
Involvement with the group is an excellent way to learn new skills, explore new activities and help shape the future of health care.
Your views and opinions will help influence research that is carried out in our hospital and in other services both regionally and nationally. If you are interested in joining or want to find out more visit the YPAGNE website
Local advocacy services
Newcastle and Gateshead
Your Voice Counts
14-16 Greenesfield Business Centre
Mulgrave Terrace
Gateshead
NE8 1PQ
North and South Tyneside
North East NHS Independent Complaints Advocacy (ICA)
NHS Complaints Advocacy N.E.
PO Box 11282
Nottingham
NG5 0NZ
Darlington, Durham and Stockton
North East NHS Independent Complaints Advocacy (ICA)
NHS Complaints Advocacy N.E.
PO Box 11282
Nottingham
NG5 0NZ
Cumberland, Redcar and Cleveland, Hartlepool, Stockton and Middlesbrough
People First
Support for people who are hard of hearing
If you are deaf or hard of hearing and need support, please text: 07789 088 284
British Sign Language WhatsApp on 07738 994 040.
Our complaints procedure in sign language
Reporting HIV stigma or discrimination
You can report any instances of HIV stigma or discrimination that have occurred in any Newcastle Hospital site or service, by contacting our experience of care team.
This may have happened to you directly, or to a loved one, or it may be something you have witnessed as a bystander, or which has effected a member of staff.
This information will help us understand where and why stigma is taking place and to take action to ensure it doesn’t happen to others.
Tel: 0191 223 1382
Email the experience of care team ([email protected])
