We have a Cashiers Office at both the Royal Victoria Infirmary and Freeman Hospital where our cashiers staff look after the handling of many types of financial transactions:
Patient travel expenses
If you are on a low income or meet specific qualifying benefits or allowances and your journey meets certain criteria, you may be eligible for reimbursement in part or full for any fares incurred when travelling to one of our hospitals under the Hospital Travel Costs Scheme (HTCS).
As an NHS organisation we are responsible for the administration of HTCS. We do this with support from Jobcentre Plus offices and the Pension Service who can confirm your entitlement of qualifying benefits.
To claim travel expenses, on the day of your appointment you should bring proof that you receive a means-tested benefit. This could be tax credits or income support. Bring the bus, train or metro tickets you have used and ask for a travel expenses claim form at the department you attend.
Alternatively, go to the cashiers office at the RVI or Freeman and ask for an ‘HC5’ form.
You can find out more information about help with travel costs to receive NHS treatment .
Payment of invoices
Payments for invoices can be made directly to one of our cashiers offices or by debit or credit cards over the telephone.
Telephone: 0191 233 6161 and ask to be put through to one of our cashiers offices where a member of staff will be happy to help.