Before you access the InterpretersLive! service, decide which device you wish to use:
- Smart phone on which you can access the internet
- Tablet such as an iPad
- Laptop or computer with a camera
Computer or Android tablet
If you are using a computer or android tablet you can click here to call a BSL interpreter immediately:
Apple device eg. iPhone or iPad
If you are using an apple device eg. iPhone or iPad then you need to follow the instructions below to download the app to reach a BSL interpreter
Here is a BSL guide to downloading the Interpreters Live! App:
Our InterpretersLive! video service hours are 8.00am to midnight, seven days a week. Outside of these hours please contact us to pre-book an interpreter who can be online within 30 minutes.
How to use the InterpretersLive!
The service is compatible with the following browsers:
- Google Chrome version 46 and later
- Firefox version 45 and later
- Opera version 39 and later
- If you are using Safari 9 or Internet Explorer 11, when prompted, please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.
Support and troubleshooting
If you are having difficulties connecting to the InterpretersLive! service try watching our troubleshooting guide:
Please note: if you have less than 120kbps available – call will be audio only. Minimum requirement for video calls is 192kbps.
If you are having problems accessing the app please watch the download guide:
Alternatively, contact Sign Solutions for further help or to provide feedback on the service.
If you wish to make a complaint, please follow the guidelines shown here:
Sign Solutions, providers of InterpretersLive! are certified ISO 27001 and ISO 9001, and all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed, annually, to ensure progress is maintained.