We welcome your feedback

We encourage patients and visitors to get in touch about any aspect of care provided by our teams – this could be positive feedback or information about something that would have made your experience better.

Feedback is always welcome and you can share your experience and views in a number of ways.

Let us know

Tell the member of staff involved in your care

Any member of the team looking after you would be delighted to hear any positive feedback. Equally, if you are unhappy about anything at all, please do raise your concerns straightaway. This can often resolve problems immediately.

Leave a review

Post a comment on NHS.uk or Care Opinion.

Contact our experience of care team

Tel: 0191 223 1382
Email the experience of care team

If you have a concern or haven’t had a good experience

If you have not had a good experience, we would like the opportunity to put things right as quickly as possible.

We guarantee that your care will not be compromised in any way if you raise a concern or complaint.

You can:

Tell the staff involved in your care about – in many cases, we can resolve things straight away.
Ask to speak to the person in charge of the department, ward or service.
Speak to the PALS team.
Contact our experience of care team.

You can also get in touch using the form below.
Please note, if you would like us to contact you – either to respond to your feedback or seek more detail – you will need to provide your name and email / telephone number.

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We sometimes publish anonymised comments on our website and social media.
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If you would like to make a complaint

If you remain dissatisfied and would like to make a formal complaint, you can do this in writing or by email to the experience of care team.

Anyone who is receiving or has received care in Newcastle Hospitals or our community services can make a complaint. A complaint can be made by any patient or their representative.

Independent support

The Independent Complaints Advocacy Service (ICA) is a free service that can help you to make a complaint. You can contact North East ICA by:

Tel: 0800 802 3000 (freehone)
Email the Independent Complaints Advocacy Service

Alternatively, you can write to them at the following address:

NHS Complaints Advocacy NE
PO Box 11282
Nottingham
NG5 ONZ

Reporting HIV stigma or discrimination

You can report any instances of HIV stigma or discrimination that have occurred in any Newcastle Hospital site or service, by using our HIV stigma or discrimination incident form.

This may have happened to you directly, or to a loved one, or it may be something you have witnessed as a bystander, or which has effected a member of staff.

This information will help us understand where and why stigma is taking place and to take action to ensure it doesn’t happen to others.