Manage your radiology appointments and letters online – DrDoctor

Patients who prefer paper letters can still receive their letters by post as usual.

We will automatically send you a paper letter if you don’t view your digital letter within 3 days of it being sent.

If you want to view your letter online and receive a paper letter by post, you can request a paper letter by:

• Logging into your secure patient portal, going to the ‘Settings’ tab in the top right, and turn off the paperless option
• Reply PRINT to your text message notifying you that you have a new digital letter

If you have followed the link in your text messages and cannot log in with your correct details, we probably do not have your most up-to-date details on our system. Please call the Radiology team at Newcastle Hospitals (Freeman 0191 223 1012 or RVI 0191 282 4330) and check we have your most up-to-date:

• Full name
• Date of birth
• Postcode
• Mobile number

There are three main reasons why you might be able to log in, but no letter is showing:

1. The letter is for a family member or relative who is registered with the same phone number or email with the hospital.

2. You are a patient at more than one NHS Trust and the details we have for you on our system are not up-to-date, e.g. postcode or the spelling of your last name.
    
   If the other NHS Trust have the correct details for you, you will automatically be logged into their patient portal. Please contact the Radiology team at Newcastle Hospitals and check we have your correct details.
   
3. You are a patient at more than one NHS Trust and when logging in chose the wrong hospital from the options. Please log out and login again, choosing Newcastle Hospitals when prompted.

Visit drdoctor.thirdparty.nhs.uk/nuth 

1. Enter your last name, date of birth, and postcode and click ‘Continue’.

2. Select the phone number you would like us to send your one-time code to.

3. Enter the one-time code you receive and click ‘Continue’.

4. Go to ‘Letters’ in the top left.

Find the letter you want to view and click ‘View letter’.

This service is currently only available in Radiology appointments at Newcastle Hospitals.

If you should be receiving digital letters but are not, we may not have your correct mobile number on our system. Please contact Radiology team at Newcastle Hospitals and check we have your most up-to-date mobile number.

You can update your contact details at drdoctor.thirdparty.nhs.uk/nuth in the settings menu.  

1. Login to the patient portal as usual

2. Go to ‘Settings’ in the top right

3. Click the ‘Add new’ button

4. Click ‘Email’

5. Type in your email address

Click ‘Add’

Text message replies will be free if you have a text message bundle with your provider, otherwise you will be charged at your provider’s standard rate.

You can change your digital letter setting online for free by following the link in your text messages or using  drdoctor.thirdparty.nhs.uk/nuth.

DrDoctor is a digital health company modernising how hospitals and patients communicate. They provide a convenient way for patients to manage their patient journey while reducing costs, saving time and developing better overall experiences for patients.

To enable us to deliver digital letters and appointments, we give DrDoctor only enough information to provide you with these services. All of these processes have been reviewed and signed of by our Information Governance team, in line with all of our data handling policies.

DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens. For more information is available on DrDoctor’s privacy policy.