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Home > Services > Emergency department (A&E) > Your care in the emergency department

Your care in the emergency department

Emergency ambulances parked outside emergency department at the RVI, Newcastle

Our emergency department at the RVI can get very busy which means, at times, patients may have to be looked after in a non-designated clinical space. You may have heard this called corridor care.

We know this is not an ideal environment to be in and should you find yourself being cared for in this way, our teams will make every effort to find a more suitable space as quickly as possible.

As always, patient safety, wellbeing, privacy and comfort remain our top priority and we will follow all measures to protect you and others from infection.

We have pulled together some questions asked by patients and their loved ones, who have found themselves in this situation.

If you have any questions or concerns please speak to any of the team, who are here to help.

Frequently asked questions

Why and when would a patient be cared for in this type of space?

The Emergency Department at the RVI can get very busy and crowded. Because of high numbers of patients, we sometimes do not have enough cubicles. To make sure everyone gets the care and treatment they need, we may have to temporarily use alternative spaces.

If I find myself in an ‘alternative space’ how long will I be there?

It is difficult to provide an exact time. Staff are checking on people all the time and will move a patient to a bed, room or a more suitable space as soon as one becomes available. Your team will let you know as soon as this happens. 

What about a patient’s privacy and dignity?

We know this is not the ideal environment and our teams will do everything they can to make sure patients have privacy. They will never carry out assessments on the corridor but may ask permission to take observations or repeat blood tests.  Screens may be used to make sure people feel as comfortable as possible.  

Will patients been seen by a doctor as quickly as others in the department?

Yes. Our teams see patients based on how urgent their care needs are, not where they are in the department. Being in a corridor or another temporary space does not delay treatment but we will always care for the critically ill and most seriously injured people first.  

What if a patient wants to use the toilet?

There are toilets in the department. Please speak to a member of staff who will show you where they are or can provide help, should someone need it.

Do patients have an allocated nurse if they are receiving care in a corridor or other space outside of a bay?

Yes. There is a specific team of nurses that look after patients in corridors. If you have any worries or questions, please speak to them.

Can I get staff attention if I need help?

Yes. Staff are always nearby and will check on you often. Your nurse will explain how to get help if you need anything or if you start to feel worse. 

Can I still have visitors?

Yes. We ask all our patients to try to keep visitors to only 1 person at a time as the department can be very busy. This helps us keep everyone safe and comfortable. All visitors must clean their hands and follow hospital safety rules. 

Who will talk to my family and carers?

Your nurse, doctor or practitioner can share information with your family or carers if you wish. 

If I need to be admitted into hospital, will being in a corridor delay me?

No. If you require an admission, you will be transferred to your designated ward as soon as a bed is ready and available for you. 

How can I give feedback about my care?

If you have any questions or worries, please speak to a member of staff in the department. We welcome your feedback. You can also contact our Patient Advice and Liaison Service (PALS) on 0800 032 0202 or email [email protected].  

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