You may have seen this being called ‘Martha’s Rule’.
You can call a dedicated team if you think your concerns are not being listened to or acted upon. The team are available to support you and staff on the ward.
If you are worried
- Talk to us, we will listen – If you are worried tell the nurse looking after your child or any
member of staff and they will act. - Raise concerns – If you are still worried call the number below to get a review or you can ask our nursing staff to call us If you do not have a phone please ask a member of staff
to help you.
Talk to us, we will listen.
Contact
Great North Children’s Hospital
Freeman Hospital Children’s Heart Unit
When you call we will need to know
- Patient name
- Ward
- Description of your concerns
- Your contact details and relationship to the patient
We will listen to you and are here to help. We will try to answer all calls as quickly as possible.
What we cannot help with
- A wider problem you are having with the hospital stay. This might include the hospital room, food and bed or any issues with parking.
General issues
For any other general issues, please speak to a member of the ward team or ask for the nurse in charge. You can also raise a formal complaint through our patient experience team or through the Patient Advice and Liaison Service (PALS).
