Never an excuse for abuse
Our administrative and secretarial teams are working hard to help you with the right care and treatment. We understand you may be distressed or upset, but there is never an excuse to act aggressively or abusively. We will take swift action against threatening behaviour towards staff. Thank you for treating us as we’re treating you.
Appointments
If you need to change or cancel an appointment, please use the NHS app where possible.
If you need to speak to someone in our appointment booking centre, please call 0191 282 4444.
Opening hours are 8.30am to 4.30pm, Monday to Friday.
Send us your feedback
Please tell us about your experience and about the quality of care you have received.
Accessible methods for deaf, hard of hearing and speech impaired
If you are coming to hospital and have any particular accessibility needs, please let us know in advance. Details on the support available can be found here.
Media
Our communications team manages all media enquiries and requests for filming and photography.
Freedom of information
Access to medical records
If you wish to access your medical records please visit our online portal.
