Sexual health

Limited service at New Croft sexual health services

Due to unforeseen circumstances, Sexual Health services delivered from New Croft House have been limited. We are hoping to restart our services soon whilst continuing to work through some technical problems, thank you for bearing with us. DIY testing kits continue to be temporarily suspended during this time, those patients who have sent in tests before Monday 16 January 2023 and are awaiting results, please note these may experience some delays. Where a clinic has been cancelled, or slots become unavailable, we are continuing to contact patients directly to rearrange their appointments. The Gynaecology and HIV services that operate from New Croft House remain unaffected. Where patients require emergency contraception, Post-Exposure Prophylaxis (PEP) medicine, or have an urgent query, please contact the sexual health team on 0191 229 2999 for further advice. Please check our website for further updates.

From Monday 9 January, essential building work will take place for several months at New Croft centre. We ask that please you do not come into the building unless you have been asked to attend the service at New Croft (such as for an appointment or to collect a DIY kit or medication or to attend a Young Person’s clinic.

Please call us on 0191 229 2999 between 8.30am – 10.30am for urgent problems and from 1.30pm to 4.30pm for non-urgent issues.

If you are offered a face-to-face appointment, you may be asked to attend a clinic in a different location across the city, this may be one of the following sites:

Westgate Road
Westgate Road
Newcastle upon Tyne
NE4 6BE

Walker Resource Centre
Church Walk
Walker
Newcastle upon Tyne
NE6 3BS

Molineux
Molineux street
Byker
Newcastle upon Tyne
NE6 1SG

Have your say!

Newcastle City council are reviewing the clinical sexual health services across the city and need your views to help shape the services available.

The first part of this is understanding how well the current services meet the needs of people who use them, and those who may use them in future. We are also holding workshops with organisations who currently provide sexual health services, to get their views as well as focus groups with service users.

We want to hear your views, as they are important and can influence the future of sexual health services in Newcastle.

Have your say at: https://www.letstalknewcastle.co.uk/consultations/373

Time Sensitive Sexual Health Care

It’s important to take action as soon as possible if you think you require any of these services. Click below for more information and contact details for each service.

Emergency contraception Abortion services PEP – exposure to HIV

New Croft Sexual Health ask patients to complete registration documents which include questions about your gender and sexual orientation to help ensure that we offer you the best care and that our services are meeting your needs.

As a service we want to be as inclusive as possible and to help us do this we would like your feedback to make sure we ask these questions in the most inclusive way.

To help us do this we would appreciate your feedback by clicking the link below and completing our short survey. Thank you

Share your feedback here

Monkey pox

Monkeypox Infection: If you think you have monkeypox symptoms – however mild:

Contact NHS 111 immediately. Your call will be treated sensitively and confidentially.
Avoid close personal or sexual contact with others until you have had a clinical assessment

Vaccination

You could be eligible for vaccination to reduce the risk of monkey pox infection.

If you are eligible to receive a vaccine to reduce the risk of monkey pox infection ring 0191 223 1040, Monday to Friday, between 10am and 3pm to book an appointment.

Find out more

Telephone-led service for sexual health problems

COVID-19 update

Many sexual health problems can be managed over the telephone and we are using telephone consultations as much as possible. However if you need to attend for a procedure or examination this can be arranged.

All healthcare services have changed to minimise the spread of Coronavirus. We have adapted our service to limit the number of patients visiting New Croft Centre to avoid transmission between patients in our waiting areas.

Our reception team will take a note of your problem. You will then be called back by one of our doctors or nurses to discuss the issue and decide how best to help.

To access our telephone-led services you must call us:

Telephone: 0191 229 2999

Phone lines are open Monday to Friday between 8:30am and 4:30pm

Walk in service suspended

There is no longer a walk in service. Access to the building is only for people who have contacted us by phone or via the website DIY kit requesting service except on a Wednesday afternoon for the under 18s.

Please do not attend our service if you have been told to self-isolate or you have symptoms of coronavirus. These include fever, headaches and / or a new persistent cough.

If you attend our services for a long term health condition then this will continue. However, many of our consultations will be over the telephone. These are the sorts of problems we can manage:

Asymptomatic screening for STIs by providing a DIY kit
Symptoms of an STI (sexually transmitted infection) such as discharge from the penis, ulcers and sores.
HIV prevention (post-exposure prophylaxis after sexual exposure to HIV known as PEPSE), HIV testing and HIV treatment
HIV PrEP (pre-exposure prophylaxis)
If you have been in contact of an infection such as chlamydia and gonorrhoea
Emergency contraception including emergency pills (previously known as morning after pill) and copper IUD (coil)
Contraception including long acting reversible contraception such as copper and hormonal IUCs (coil), contraceptive implants
Progestogen only pills (eg. Desogestrel) and where possible combined pills/patches/rings (eg. Rigevidon)
Depo-Provera or Sayana Press injections
Cervical screening tests

There are still some aspects of our service that haven’t restarted such as vaccinations. We will let you know as soon as we restore this part of our service.

Thank you for your patience and understanding.

Young People’s Sexual Health Clinics at New Croft

There are two Young People’s Walk-in Clinics available at New Croft. Our free, friendly and confidential sexual health information and support walk-in service is delivered in partnership with Streetwise Young People’s Project

Every Wednesday afternoons between 3.30and 5:30pm – this clinic is for young people aged 17 years and under
Every Saturday morning between 10am – 12pm – this clinic is available for young people aged 24 years and under

Find out more in our Young Person’s Clinic Section

Contact us

New Croft House