Telephone: 0191 229 2999
Telephone-led service for sexual health problems
All healthcare services have changed to minimise the spread of Coronavirus. We have adapted our service to limit the number of patients visiting New Croft Centre to avoid transmission between patients in our waiting areas.
Many sexual health problems can be managed over the telephone and we are using telephone consultations as much as possible. However if you need to attend for a procedure or examination this can be arranged.
Our reception team will take a note of your problem. You will then be called back by one of our doctors or nurses to discuss the issue and decide how best to help.
To access our telephone-led services you must call us:
Telephone: 0191 229 2999
Phone lines are open Monday to Friday between 8:30am and 4:30pm
Walk in service suspended
There is no longer a walk in service. Access to the building is only for people who have contacted us by phone or via the website DIY kit requesting service except on a Wednesday afternoon for the under 18s.
Friends and relatives are not allowed to accompany you inside the building. You must also wear a face covering (we can provide one if you forget to bring one).
Please do not attend our service if you have been told to self-isolate or you have symptoms of coronavirus. These include fever, headaches and / or a new persistent cough.
If you attend our services for a long term health condition then this will continue. However, many of our consultations will be over the telephone. These are the sorts of problems we can manage:
- Asymptomatic screening for STIs by providing a DIY kit
- Symptoms of an STI (sexually transmitted infection) such as discharge from the penis, ulcers and sores.
- HIV prevention (post-exposure prophylaxis after sexual exposure to HIV known as PEPSE), HIV testing and HIV treatment
- If you have been in contact of an infection such as chlamydia and gonorrhoea
- Emergency contraception including emergency pills (previously known as morning after pill) and copper IUD (coil)
- Contraception including long acting reversible contraception such as copper and hormonal IUCs (coil), contraceptive implants
- Progestogen only pills (eg. Desogestrel) and where possible combined pills/patches/rings (eg. Rigevidon)
- Depo-Provera or Sayana Press injections
- Cervical screening tests
There are still some aspects of our service that haven’t restarted such as vaccinations. We will let you know as soon as we restore this part of our service.
Thank you for your patience and understanding.
Do it yourself at home sexual health testing kits (DIY kit)
You are now able to request a do it yourself at home sexual health testing kit (DIY kit) from New Croft Centre either by:
Telephone: 0191 229 2999 between 8:30am and 4:00pm
Online: DIY sexual health testing kit
These DIY kits are only suitable if you do not have any symptoms of an STI.
If you are symptomatic or have been told you have been in contact with someone with an STI, you should telephone 0191 229 2999 for advice.
Find out how to order a DIY kit in our DIY sexual health testing kit section
Young people’s UNDER 18 sexual health clinic @ New Croft
During the COVID-19 pandemic we are still able to provide our free, friendly and confidential sexual health information and support walk in service in partnership with Streetwise Young People’s Project
This is for young people aged 17 years and under and is available:
Every Wednesday afternoon between 1.30 and 4:00pm
Find our more in our Young Person’s Clinic section
Contraception advice during COVID-19
It may be difficult to see a doctor or nurse during the COVID-19 pandemic. We have lots of advice on how to manage contraception during this time in our Contraception advice during COVID-19 section
For further information on contraception, abortion and sexual and reproductive health visit:How to access contraception during COVID-19
For further information about sex, social distancing and COVID-19 visit:Guidance on sex and social distancing during COVID-19
Free Condom Provision in Pharmacies
St Anthony’s Pharmacy, St. Anthony’s Road, Walker, NE6 2NN
Walkergate Pharmacy, Walkergate Health Centre, Benfield Road, NE6 4QD
Kerr Pharmacy, 26 Shields Road, Byker, NE6 1DR
Fairmans Pharmacy, 379 Benton Road, Benton, NE7 7EE
ASDA Pharmacy, Hollywood Avenue, NE3 5BU
Meadows Pharmacy, 46-50 The Meadows, Fawdon, NE3 3NA
Fairmans Pharmacy, 19 Newbiggin Hall Centre, Newbiggin Hall, NE5 4BR
Cowgate / Blakelaw
Ponteland Road Pharmacy, 163-167 Ponteland Road, Cowgate, NE5 3AE
Throckley Pharmacy, Tilmouth Park Road, Throckley, NE15 9PA
Newburn Pharmacy, 1 Newburn Road, Newburn, NE15 8LX
Ashchem Chemist, Denton Turret, 10 Kenley Road, Denton, NE5 2UY
Nunsmoor Pharmacy, 33 Nunsmoor Road, Fenham, NE4 9AU
Lloyds Pharmacy, 168 West Road, NE4 9QB
Lloyds Pharmacy, Prospect House, 501 Westgate Road, NE4 8AY
Farah Pharmacy, 44 Adelaide Terrace, Benwell, NE4 8BL
Whitworths Pharmacy, 132 – 136 Elswick Road, NE4 6SL
Tesco Pharmacy, NE3 2FP
Superdrug, Northumberland Street, NE1 7DF
COVID-19 NHS advice
Please follow the UK government’s advice regarding using healthcare services during COVID-19NHS website
Need information on how to look after your sexual health during lockdown?
A new page on the city council website ‘Sexual Health in Lockdown’ brings together all the places in Newcastle that you can contact for sexual health advice and support, including access to free condoms and other services.Sexual health in lockdown
There is also a new Facebook page, called ‘Sexually Healthy Newcastle’ sharing information about these services as well as other ways you can look after your sexual health and relationships:Sexually Healthy Newcastle Facebook page
Time Sensitive Sexual Health Care
It’s important to take action as soon as possible if you think you require any of these services. Click below for more information and contact details for each service.Emergency contraception Abortion services PEP – exposure to HIV
New Croft House
Telephone: 0191 229 2999