IN MID-SEPTEMBER following correspondence from the Care Quality Commission, the Trust identified a number of documents in our electronic patient record which may not have been sent to GPs.
These documents included discharge summaries and clinic letters, as well as internal documents from the last five years.
We have thoroughly investigated these matters and would like to reassure our patients that we are taking immediate steps to address the issue. We sincerely apologise for any anxiety or inconvenience this may cause.
Every single patient contact is very important to us and we are working to understand if there has been any impact to ongoing care and treatment.
We are currently reviewing 24,000 documents from our electronic records. This includes both correspondence and internal documents and accounts for less than 0.3% of all our patient contacts.
This review is already underway and will be completed as quickly as possible over the next two months. If any concerns are identified, we will inform patients and their GPs directly.
We are taking this issue very seriously and are working quickly to put things right.
If any patients have specific concerns about written correspondence you can contact 0191 2824444.
