We are committed to ensuring our staff have the autonomy to influence decisions on how care is structured and delivered to create a culture of innovation, whilst continually striving to generate opportunities to improve clinical outcomes in a supportive culture.
Newcastle’s Hospital @ Night service has gone from strength to strength over the last 15 years.
Since its inception with one team at the Freeman Hospital covering all surgical specialties the service now supports around 1,200 beds, split into five teams supported by 17 Nurse Practitioners.
The Nurse Practitioners all bring different experience and expertise to the team ranging from:
- renal
- critical and high dependence care
- medical education,
- medical admissions,
- sepsis management.
Most of the Nurse Practitioners are Independent Nurse Prescribers – the most newly appointed practitioners will undergo training soon.
The teams are specialty based with different team members depending on patient location:
- Freeman Surgery (289 beds) – Elective orthopaedic, ENT, vascular surgery, colorectal surgery, HPB, urology and transplantation (kidney, liver, pancreas, islet)
- NCCC (99 beds) – Inpatient haematology, oncology and renal
- Neuro/Ortho, RVI (134 beds) – Neurosurgery, trauma and orthopaedics and spinal surgery
- Medicine RVI (328 beds) – All medical specialities
- Freeman Medicine (245 beds) – All medical specialities
Enhanced skills enhances patient safety
Brian Crosbie, Senior Nurse explains: “The Hospital @ Night team was implemented as part of an NHS initiative to ensure optimum patient safety during the out of hours’ period when medical cover had reduced following implementation of the European Working Time Directive. It provides a collaborative team approach and assurance of clinical prioritisation.
During implementation it was agreed that in order to succeed the Nurse Practitioner would lead the team and practice enhanced skills such as being able to undertake a history from a patient, perform a clinical examination, formulate a plan of care, and prescribe where appropriate.
Brian Crosbie, Senior Nurse – Hospital @ Night Team
As such, these roles were ideal for co-ordinating care in the out of hours’ period – ensuring that patients were seen by the right person at the right time with the right skills.
So how does Hospital @ Night work?
The Hospital @ Night Team is co-ordinated by a nurse practitioner within each team. The wards call the nurse practitioner (as the first point of contact) with any patient concerns. This prevents the junior medical staff having to take numerous calls when reviewing patients. The nurse practitioner triages the calls and either manages them or passes them on to the most appropriate member of the team.
As a contact within the team, they are a resource for other team members and also provide essential support to ward based teams out of hours.
Patient reviews can include the use of support services such as critical care outreach, physiotherapist input and ensuring the most senior member of the medical team engages in the patient review.
There’s never a dull moment in this role – during the month of November 2022 alone the team’s Nurse Practitioners received over 4,500 calls, responded to over 350 deterioration alert calls – of which 100% were appropriately documented – and prescribed over 1,300 medications.
Mental health first aiders
Hospital @ Night team are also able to support staff members with regards to their health and wellbeing. As mental health first aiders they offer staff impartial support – listening and offering guidance.
“Receiving compliments from patients is rewarding and staff have been nominated for personal touch awards/Greatix by patients” adds Brian.
“I would like to thank all the staff – medical, nursing, human resources – everyone who over the years have been involved with the development of the service. In particular I’d like to thank my team of Nurse Practitioners who work very hard and keep professionally updated to maintain patient safety out of hours”.
Executive Chief Nurse Maurya Cushlow says: “The Hospital @ Night time are a fantastic team providing excellent care out of hours to some of our most complex patients. Working alongside the nursing teams and with our medical staff they provide a fast, responsive and consistently high quality service.
“I want to offer my personal thanks for your 15 year of service and look forward seeing the work of the team grow from strength to strength.”
I know how much they are valued by all staff who work with them and it’s a testament to the work of the whole team that they are held in such high regard.
Maurya Cushlow, Executive Chief Nurse
More supporting comments sharing how much the team is appreciated
‘Brian and the H@N team have been instrumental in maintaining safety and quality in RVI medicine for years and particularly so over the last 3 years. The team are brilliant, and I know how valuable they are to both the ward staff and the junior medical staff out of hours so that it does feel like a real team effort overnight.
‘They have been hugely supportive to us and from next week will extend their cover to Freeman medicine which is a massive step forward on the Freeman site. In the challenging and often dire situation we find ourselves, I just wanted to let you know how appreciative we are to the H@N team and highlight that even now with all that is going on, there are still some good things happening.’
Here’s to many more years of our invaluable Hospital @ Night service.
