Independent surveys are carried out by the Care Quality Commission (CQC) every year, seeking views and feedback from patients who have stayed in NHS hospitals.
The information from these surveys helps us understand where patients believe we are doing well and how we should be focusing efforts to improve their experience.
The most recent inpatient survey took place during January to April 2023, looking at the experiences of people who were discharged from NHS hospitals in November 2022.
Responses were received from 551 Newcastle patients, focusing on the following areas:
- The emergency department / A&E
- Admission to hospital
- The hospital and ward
- Doctors and nurses
- Care and treatment
- Operations and procedures
- Leaving hospital
- Feedback on quality of care
- Respect and dignity
- Overall experience
Where we rated ‘better’ in the 2023 survey
Patient’s rated Newcastle hospitals better than others for:
Doctors: getting answers you could understand when asking doctors any questions
Doctors and nurses: being included in conversations about care
Care and treatment: being involved in decisions about your care and treatment
Leaving hospital: being given enough notice about when you are leaving hospital
Leaving hospital: knowing what would happen next with your care
Leaving hospital: having a discussion about any further health or social care services after leaving hospital and being given enough support from these services to help you recover and manage your condition
All other responses were rated as ‘about the same’ as other trusts surveyed.