There were some changes to the way our services operated during the COVID-19 pandemic this includes services at the Dental Hospital.
Adult and child routine dental treatment following the COVID-19 pandemic
We are pleased to say that Newcastle Dental Hospital has now resumed all of our usual dental treatments. This includes treatment by students, and treatments involving sedation or general anaesthetic.
Those patients who have had treatments cancelled or postponed shall be contacted in due course.
Some procedures and processes are now different due to the COVID-19 pandemic. To ensure the safety of patients and staff, you shall be informed of how these affect you or the delivery of your treatment either before or at your appointment.
Some of our consultations may take place by telephone or video-consultation platforms.
Emergency dental treatment for children or adults:
Newcastle Dental Hospital is no longer offering a ‘walk in’ service for dental emergencies and patients can access advice or onwards care by contacting NHS 111 online or call NHS 111.
If you have a dental emergency, please contact your family General Dental Practitioner (the dentist you see on the “high street” normally) in the first instance by telephone. They may be able to provide guidance or help over the phone.
If you have difficulty getting in touch with a dentist you should phone NHS 111 service for advice.
If your dentist or NHS 111 feel you need to be seen they may refer you to an urgent dental care centre near you or to Newcastle Dental Hospital.
The dental service available at the Dental Hospital has only a limited capacity and only currently sees children and adults with the following conditions:
- Dental abscess causing swelling of the face, or large swelling of the gum
- Dental injury (trauma) which is severe
- Severe unremitting Acute Pain. Acute pain not resolved with over the counter painkillers – (please ensure you take these within the recommended limits on the packaging. Taking more than recommended will not help with the pain and may cause you to become unwell)
- Severe and uncontrollable bleeding
This emergency dental treatment service at Newcastle Dental Hospital can only accept a limited number of patients based on their needs.
To be seen you will have been triaged (clinically assessed) over the telephone by either your General Dental Practitioner in the community or the NHS 111 service and then referred to us.
At that point our team will contact you to take more information regarding your condition and arrange an appointment for you if this is appropriate.
Please do not contact the Dental Hospital directly unless the patient is under 16 years old.
Appointments will be available from Monday to Friday, between 9am and 4pm (except bank holidays).
Please note that we currently have a reduced capacity for sedation and general anaesthetic services. Access to this will depend on clinical need, and service capacity.
Information for General Dental Practitioners
Newcastle Dental Hospital is accepting referrals via the usual formats (letter or e-mail) and in line with the circulated referral criteria.
Please note that Newcastle Dental Hospital may not be your local specialist provider. Please follow the local guidance from NHS England regarding Local specialist providers and how to access their services .
If you would like to refer a patient, please complete our referral form and email it to:
If you would like to discuss an urgent paediatric referral, then please contact the Paediatric Dental Emergency Clinic on 0191 282 5110.
